Want to build better conversations in Microsoft Copilot Studio? Adding quick replies and multiple-choice questions makes it easy for users to navigate your Copilot interactions, while helping you gather cleaner, more actionable data. In this guide, we’ll show you two simple ways to set up quick replies and multiple choice in Copilot Studio—and explain why they’re essential for a great user experience.
If you’re building a conversational experience using Microsoft Copilot Studio, giving users clear response options can dramatically improve the quality of your interactions. Whether you’re gathering feedback, offering choices, or simply guiding users through a process, quick replies and multiple-choice questions make the experience smoother and more intuitive.
In this post, we’ll walk you through how to set up quick replies and multiple-choice questions in Copilot Studio, show two different methods to achieve it, and explain why these features are so valuable to your chatbot design.
Why Add Quick Replies and Multiple Choice Questions to Your Copilot?
Before diving into the “how,” it’s important to understand why you should incorporate these features:
- Guide the Conversation:
Quick replies allow you to present clear, predefined options, making it easier for users to navigate the conversation without getting lost or confused. - Minimize Errors:
Instead of relying on users to type freeform responses—which can vary wildly—quick replies and multiple choice options ensure consistent, predictable input that your Copilot can easily process. - Enhance User Experience:
A smooth, tap-based interaction feels faster and less intimidating, especially for users who may be unfamiliar with your Copilot or your business. - Collect Structured Data:
Consistent answers make it easier to analyze trends, gather actionable feedback, and make data-driven decisions for your services. - Save Time:
Offering users options reduces the amount of back-and-forth clarification, leading to quicker resolutions and more efficient conversations.
Whether you’re gathering customer feedback, offering support options, or collecting survey responses, quick replies and multiple-choice questions are essential tools for creating a better Copilot experience.
How to Set Up Quick Replies and Multiple Choice Questions in Copilot Studio
There are actually two methods you can use to add quick replies and multiple-choice questions inside Microsoft Copilot Studio. Let’s go over both:
Method 1: Using the Multiple Choice Question Node
- Create or Open a Topic:
Inside Copilot Studio, open the topic where you want to collect user feedback. In the example from the video, the topic is a simple coffee shop review. - Add a New Node:
Select Add Node and choose Ask a Question. - Select Entity Type:
By default, Copilot Studio sets the entity type to Multiple Choice Options. - Set Up Your Question and Answers:
For example, you might ask, “How was the coffee?”
Then, offer three options:- Poor
- Average
- Excellent
- Configure Conditions (Optional):
Copilot Studio automatically creates condition branches based on the user’s response. If you want specific actions based on different answers (e.g., showing a custom message if the coffee was rated “poor”), you can add those under each branch. - Save and Test:
Save your topic and test it using the Testing Pane to see how the multiple-choice options display in the chat.
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Method 2: Using Quick Replies on Any Message
Quick replies are not limited to multiple-choice question nodes. You can also:
- Add a Send a Message node.
- Type your message.
- Under options for the message, configure Quick Replies with predefined responses.
This method is incredibly flexible because you can use quick replies on any kind of message, not just formal questions. It’s perfect for simple prompts like “What would you like to do next?” or “How can I assist you?”
Example Scenario: Coffee Shop Survey
Suppose you run a coffee shop and want customer feedback.
Using these methods, you can ask:
Q1: How was the coffee?
Options: Poor, Average, Excellent
Q2: How was the service?
Options: Needs Improvement, Good, Outstanding
By using quick replies and multiple choice questions, customers can respond easily without typing, and you get clean, structured feedback that you can analyze later.
In Conclusion
Adding quick replies and multiple-choice questions to your Copilot in Microsoft Copilot Studio isn’t just a nice-to-have — it’s a best practice for building smarter, more user-friendly bots. These features help you guide conversations, reduce user frustration, gather consistent data, and offer a polished, professional experience.
Whether you’re setting up a simple customer survey, collecting internal feedback, or guiding users through a complex process, mastering quick replies and multiple-choice options will make your Copilot agents more effective and impactful.
Happy Developing!