Creating a conversational AI that feels natural and engaging is one of the biggest challenges in building a great Copilot experience. While Microsoft Copilot Studio is powerful, the way you set up your Copilot plays a significant role in making it sound more human and less robotic. In this guide, we’ll walk through practical steps you can take today to enhance your Microsoft Copilot‘s conversational abilities and make it sound more human.
Creating a conversational AI that feels natural and engaging is one of the biggest challenges in building a good Copilot experience. While Microsoft Copilot Studio is powerful, it’s important to realize that how you set up your Copilot can make a huge difference in how “human” it sounds.
In this guide, we’ll walk through practical steps you can take today to make your Microsoft Copilot sound more natural and less robotic. We’ll also explain why these steps are crucial if you want your users to have smooth, natural conversations with your Copilot.
Why You Should Make Your Copilot Sound More Human
Before we get into the “how,” it’s worth taking a moment to ask — why does it even matter?
- Better User Experience:
A Copilot that sounds human feels more intuitive and approachable, making users more likely to engage with it. - Reduce Frustration:
Robotic or repetitive responses can frustrate users, especially if they feel like they’re repeating themselves unnecessarily. - Increase Trust:
A natural-sounding Copilot feels more professional and credible, encouraging users to trust the information and support it provides. - Drive Better Outcomes:
Whether you’re guiding customers to the right support article, collecting survey responses, or handling internal business processes, conversations that flow naturally lead to better results.
Bottom line: Making your Copilot sound more human is critical for both user satisfaction and business success.
How to Make Your Copilot Sound More Human-Like
1. Minimize Overuse of Question Nodes and Send Message Nodes
When building topics inside Microsoft Copilot Studio, it can be tempting to structure everything rigidly with question nodes and “send a message” nodes.
However, overloading your Copilot with these limits how much it can leverage generative AI, making conversations sound stiff and robotic.
If your Copilot is constantly asking questions that feel repetitive or ignoring information the user has already provided, this is a sign that the setup relies too much on rigid scripting.
Tip:
Allow Copilot to use generative AI for flowing conversations wherever possible, and use structured nodes only where truly necessary.
2. Fill Out the “Instructions” Section Thoughtfully
One easy, impactful step is to fill out the “Instructions” for your Copilot agent.
Instructions guide how the Copilot should behave across conversations, influencing its tone, style, and how much creative freedom it takes.
Good news:
You don’t have to write these instructions from scratch — you can even use generative AI tools to help you craft clear, detailed instructions.
Tip:
Specify things like tone (“friendly but professional”), how to handle unclear user input, and how much detail to provide in responses.
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3. Understand and Configure the “Conversational Boosting” Topic
Inside Copilot Studio, there’s a built-in topic called Conversational Boosting.
- This topic acts as a helper when your Copilot doesn’t immediately understand what the user wants.
- It tries to intelligently guess the user’s intent before defaulting to the fallback topic.
Many people tweak this topic without fully understanding its purpose.
Key point: If you set up Conversational Boosting incorrectly, your Copilot may behave awkwardly when it doesn’t recognize a request.
Tip:
Keep the Conversational Boosting topic enabled and configured properly so your Copilot can gracefully recover from misunderstandings without sounding robotic or confused.
4. Keep Topics Simple and Natural
When building out individual topics (like “Order a Coffee” in the example from the video), simplify the flow.
- Instead of rigid question-answer-question loops, design conversations that sound more like how people naturally talk.
- Allow your Copilot to explain, confirm, and offer next steps — not just fire off questions.
Tip:
Test your topics often in the Testing Pane and adjust phrasing to be more conversational.
In Conclusion
Building a natural-sounding Copilot in Microsoft Copilot Studio isn’t about clicking one magic button — it’s about how you design the entire experience. By minimizing rigid nodes, thoughtfully setting up instructions, understanding conversational boosting, and simplifying your topics, you can make your Copilot feel much more human today.
If your users feel like they’re having a genuine conversation — rather than battling a scripted robot — you’ll see better engagement, higher satisfaction, and more effective outcomes.
Happy Developing